Bdgo provides Time-Out and Self-Exclusion as formal, user-initiated measures to pause or suspend activity on Bdgo’s services. This policy explains the operation, eligibility, activation flow, and consequences of Time-Out and Self-Exclusion, including impact on deposits, withdrawals, gameplay, promotions, and account access.
A Time-Out is a temporary cessation of all Bdgo activities. When a Time-Out is active, you may not deposit, withdraw, or access any Bdgo products. The available Time-Out periods are shown in the Account Profile under the Time-Out section. A Time-Out may be revoked only after 24 hours from the initial request. Upon expiry, the account is automatically re-activated and normal access resumes.
Self-Exclusion is a longer cessation that permanently closes access to the Bdgo account for a pre-selected period. Initiation requires a written communication to Bdgo Customer Support indicating your decision to pause activity. Upon receipt, the account enters the first stage, a cooling-off period of 24 hours during which no gambling activity is allowed. After the cooling-off, Bdgo will present the available self-exclusion periods for selection. The self-exclusion periods are pre-determined and cannot be modified. To proceed, you must provide confirmation through Bdgo’s secure electronic channel. If no confirmation is received within a further 24 hours, the account will be reopened and reactivated by Bdgo following confirmation.
Available durations for Self-Exclusion are pre-set by Bdgo and cannot be customized. After the 24-hour cooling-off, Customer Support will disclose the practical options and you must select one. The option you select will be binding and may not be altered during the chosen period.
During Self-Exclusion, the Bdgo account is disabled. You will not be able to deposit or withdraw funds, nor engage in any Bdgo product. If you attempt to re-open during the exclusion period, access will remain blocked until the period expires, unless the exclusion is revoked by Bdgo in accordance with the revocation policy.
Requests to revoke or modify an active exclusion may be considered only by a written notice or electronic notice to Bdgo. Bdgo reserves absolute discretion to deny such requests. If a revocation is granted, the account will be restored and normal activity may resume after confirmation by Bdgo. The timing for reinstatement is at Bdgo’s sole discretion and is not guaranteed.
As part of responsible gaming, you may set monetary or time-based limits in the My Account area. If you exceed any self-imposed limit at any time, Bdgo will restrict further actions related to that limit. Once a limit or exclusion is set, only a written or electronic notice can request its withdrawal or alteration, subject to Bdgo’s discretion. Bdgo will take reasonable steps to ensure the Self-Exclusion measures are observed and will exert reasonable efforts to prevent promotional material reaching excluded customers. You acknowledge that Bdgo is not responsible for continuing play from other accounts or misregistered variants.
Promotional material will not be targeted at individuals currently under Self-Exclusion. If communications are inadvertently sent due to system error, Bdgo will implement corrective measures as soon as reasonably practicable.
If you believe you may have a gambling problem, Bdgo encourages seeking professional assistance. Available resources are described by related services. Bdgo does not provide medical advice. You may contact Bdgo Support for information and referral to appropriate services.
Bdgo will maintain records of Time-Out and Self-Exclusion in accordance with the applicable privacy and data protection policies. Personal data processed in connection with exclusion procedures will be retained for the period necessary to administer the measures and to comply with legal obligations.
Access to Bdgo services is restricted to individuals who meet applicable age requirements and who comply with all applicable laws. Bdgo screens and verifies identities as part of the exclusion process in accordance with KYC/AML policies. Underage gambling is strictly prohibited and Bdgo does not permit access by individuals under the legal age.
To initiate Time-Out or Self-Exclusion, contact Bdgo Customer Support through the official support channels. The support team will provide the necessary steps, confirm the cooling-off period, and disclose the set of available self-exclusion durations. For a revocation or alteration, submit a written or electronic notice to Bdgo Support. Bdgo will respond with confirmation and reinstate access after the specified period or decision.
