Scope and Application
Bdgo collects and processes personal information in connection with its gambling services, websites, apps, and related offerings. This Privacy Policy describes the types of data we collect, how we use them, with whom we share them, and the rights you have in relation to your information.
Data Controller and Contact
Bdgo is the data controller for your personal information. For data protection inquiries, you may contact our designated Data Protection Officer at [email protected] or write to Bdgo Limited, Data Protection Office, 1 Bdgo Way, City, Country. We may engage trusted service providers to process data on our behalf under written agreements and in accordance with this Policy.
What Personal Data We Collect
- Identification and contact information: name, date of birth, residential and postal address, email address, telephone number.
- Account and authentication data: username, login activity, preferences; we do not store payment card credentials; payment information is handled by our payment processors.
- Financial and transactional information: payment method, billing details, receipts. Card numbers and related data are not stored by Bdgo.
- Identity verification and compliance data: government-issued ID documents, verification outcomes, and related information required for regulatory obligations.
- Usage and activity data: IP address, device identifiers, browser type, pages visited, and interaction with our services.
- Communications and feedback: messages sent to Bdgo, support requests, survey responses, and other communications.
- Marketing preferences and consent records: choices regarding promotional communications and promotions participation.
How We Collect Personal Data
- Directly from you when you create an account, use the Bdgo Platform, or contact our support channels.
- Automatically through your use of the Bdgo Platform via cookies, log files, and similar technologies.
- From third parties for identity verification, fraud prevention, risk management, and regulatory compliance, as permitted by law.
Purposes for Processing Personal Data
- To provide, operate, and maintain your Bdgo account and services.
- To process payments, settle transactions, and prevent fraudulent activity.
- To verify identity and comply with legal and regulatory obligations (AML, KYC, reporting).
- To communicate with you regarding your account, transactions, and customer support needs.
- To improve, customize, and protect Bdgo’s products and services, including security monitoring and risk assessment.
- To conduct data analysis, auditing, and research to enhance user experience and product offerings.
- To market Bdgo products and services where legally permitted or with your consent.
Legal Bases for Processing
- Performance of a contract or to take steps at your request to provide services.
- Compliance with legal obligations, including regulatory reporting and licensing requirements.
- Legitimate interests in ensuring security, preventing fraud, and improving Bdgo’s offerings, balanced against your rights.
- Consent where required for marketing communications or certain cookies and tracking technologies.
Sharing of Personal Data
- With Bdgo service providers (payment processors, identity verification providers, IT and hosting services, fraud prevention services) under contractual safeguards.
- With regulators, law enforcement, or other authorities as required by law or regulation.
- In connection with a corporate transaction, such as a merger or asset transfer, where data may be disclosed to a successor entity.
- In aggregated or de-identified form for analytics and statistical purposes, where individuals are not identifiable.
International Transfers and Security
Where Bdgo transfers personal data to countries outside your jurisdiction, we employ safeguards such as contractual protections and other legally recognized transfer mechanisms to protect your information. Bdgo implements reasonable physical, technical, and organizational measures to safeguard data against unauthorized access, disclosure, alteration, and destruction. We do not store payment card credentials; processing is performed by authorized payment providers under their own security standards.
Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this Policy, to comply with legal and regulatory obligations, to resolve disputes, and to enforce Bdgo’s agreements. After the retention period ends or upon request, Bdgo will securely delete or de-identify personal data in accordance with applicable law and internal retention schedules.
Your Rights
- Access rights: you may obtain a copy of the personal data Bdgo holds about you.
- Rectification: you may request correction of inaccurate or incomplete data.
- Erasure: you may request deletion of personal data, subject to legal obligations and legitimate Bdgo interests.
- Restriction: you may request restriction of processing in certain circumstances.
- Portability: you may request a structured data export of your personal information.
- Objection: you may object to processing based on legitimate interests or for direct marketing.
- Withdrawal of consent: where processing is based on consent, you may withdraw that consent at any time.
- Automated decision-making: you may request information about, or challenge, decisions based on automated processing where legally applicable.
To exercise these rights, contact the Bdgo Data Protection Officer. We may require verification of your identity and may impose reasonable fees or time limits consistent with applicable law. Where feasible, you may update some data directly via your Bdgo account.
Unsolicited Personal Information
If Bdgo receives unsolicited personal information, we determine whether its collection would have been permissible if solicited. If not, we will, where permissible by law, destroy or de-identify the information promptly.
Non-Personal Information and Cookies
Bdgo uses cookies and similar technologies to operate the Bdgo Platform and to improve user experience. We may collect non-personal information such as device type, IP address, and site usage patterns. Cookies help retain login information, remember preferences, and support analytics and security functions. You may adjust browser settings to refuse cookies; should you do so, some features of the Bdgo Platform may not function correctly.
We may also engage third-party analytics and advertising providers to analyze usage and tailor promotions. Cookies and tracking technologies may be used for these purposes, and you may manage your preferences through appropriate browser or provider settings.
Cookies Choices and Third-Party Cookies
Bdgo uses cookies to improve site functionality and measures. Third-party cookies may be used for analytics and promotions. You can disable non-essential cookies through your browser settings; blocking cookies may affect certain Bdgo features.
Data Protection Officer and Security
Bdgo has a designated Data Protection Officer responsible for overseeing data protection compliance. Please direct data protection inquiries to the contact details above. Bdgo maintains a security program designed to protect personal data from accidental or unlawful destruction, loss, alteration, or unauthorized access, disclosure, or access.
Complaints and Regulatory Contacts
If you have concerns about how Bdgo handles your personal data, contact our support team in the first instance. You may also lodge a complaint with the applicable supervisory authority in your jurisdiction, in accordance with local law.
Changes to This Policy
Bdgo may update this Privacy Policy from time to time. When changes are material, Bdgo will provide notice on the Bdgo Platform. Continued use of the Bdgo Platform after such notice constitutes acceptance of the updated policy.
