Bdgo adopts a formal Responsible Gaming Policy to ensure gambling remains a controlled form of entertainment. This Policy sets out obligations for Bdgo and, where applicable, rights and responsibilities of players regarding self-management, protections for vulnerable persons, and mechanisms to prevent gambling-related harm. The policy applies to all Bdgo services and supersedes prior statements on responsible gaming.
Bdgo prohibits participation by individuals under the age of 18. At account registration and prior to first withdrawal, Bdgo shall implement verification steps to confirm the user’s age. Verification methods may include government-issued identity documents and, where appropriate, cross-checks with supplementary data sources. If a minor is identified or suspected at any point, Bdgo will immediately suspend or close the affected account. Deposits made by a minor will be treated in accordance with applicable law, and winnings may be forfeited as required. All age verification records and outcomes will be retained in accordance with regulatory retention requirements and made available for regulatory review upon request.
A distinct Responsible Gaming (RG) section will be maintained and clearly identifiable within the Bdgo platform. This RG section provides direct access to all responsible gaming tools and information, and is available in English and the language of the target market. The English version governs in case of any discrepancy. A link to the RG section will appear on the homepage or app landing page, and the section will include clear contact information for the operator’s RG team.
A player may submit a self-exclusion request for a period of six months to five years. Upon receipt and verification of a valid request, Bdgo will restrict the player’s access to all Bdgo gambling services for the selected duration and will communicate the action and its effective start date. During Self-Exclusion, creation of a new Bdgo account is prohibited, and any attempt to circumvent the exclusion may result in a permanent ban of the original account. Support staff will provide guidance on subsequent steps and post-exclusion obligations. The correct implementation of Self-Exclusion will be confirmed in writing to the player upon completion of the registration of the exclusion period.
A Cooling-Off Period may be initiated by the player to temporarily suspend wagering activity. The period may be set for defined hours, days, or weeks, after which normal play may resume automatically unless extended or terminated earlier by the player. During a Cooling-Off Period, the player may not place wagers. The RG section will provide an option to initiate, modify, or end a Cooling-Off Period, subject to any regulatory requirements and verification steps.
Bdgo provides configurable limits to support responsible play. Players may set:
Changes to existing limits shall take effect after a predefined minimum period (e.g., 24 hours) to prevent impulsive alterations. If a limit is reached, additional deposits or wagers are blocked for the relevant period unless the player actively adjusts the limit through the RG tools.
Bdgo provides a voluntary self-assessment tool within the RG Section to help players identify potential risk patterns. The tool comprises a concise set of questions designed to indicate levels of risk (e.g., low, moderate, high). Based on the assessment results, the player may be guided to utilise additional RG measures, including self-exclusion, cooling-off periods, or limit adjustments. All self-assessment responses are stored in the RG section and handled in accordance with Bdgo’s privacy policy and applicable data protection laws.
Bdgo monitors play patterns to identify indicators of at-risk gambling behavior. Monitoring may include, without limitation, factors such as frequency of play, session duration, total wagering, net losses, time since last activity, and rapid start-and-stop patterns. The operator will assess these indicators holistically; no single factor determines risk. When multiple indicators emerge over a defined observation window, Bdgo may take precautionary actions, including contact with the player, presentation of RG information, suggested limit adjustments, or temporary restrictions consistent with applicable law and internal policy. All monitoring activity complies with privacy and data protection requirements.
The RG Section shall be accessible at all times and clearly navigable. It will contain:
Bdgo will retain RG-related data for regulatory and auditing purposes as required by applicable laws and licensing requirements. Data collected through RG tools and self-assessments is stored securely and used solely for risk assessment, player protection, and compliance reporting. Players may exercise data access rights in accordance with Bdgo’s privacy policy and applicable data protection laws.
Players seeking assistance with Responsible Gaming tools should contact Bdgo Support or the dedicated RG team via the channels provided in the RG Section. Where a player demonstrates continuing signs of problematic gambling behavior, Bdgo will provide or facilitate access to appropriate support resources and may implement additional protective measures consistent with this Policy and applicable law.
This Policy is subject to revision. Bdgo will notify players of material changes and ensure that revised provisions are implemented in a timely manner. The latest version of this Policy will be published in the RG Section. Last updated: 2026-08-09.
